Privacy Policy
Effective date: 4 November 2026
This Privacy Policy explains how GEMXIT PTY LTD (GEMXIT, we, us) handles personal information in connection with the TMS — Temperature Monitoring System website at www.tmsiot.com.au. TMS is an established temperature monitoring system originally developed by GEMXIT in 2016. We continue to develop, modernise and improve the platform, including enhancements to temperature and humidity monitoring, refrigeration controller integration, cloud connectivity and mobile applications. This policy primarily covers information collected through our public website and related enquiries. Where TMS monitoring services or customer applications collect additional information, we will provide appropriate privacy information covering those activities.
1. Information we may collect
When you contact us by email, we may receive your name, email address, business details, monitoring requirements and anything else you choose to include. Website hosting and security systems may process technical information such as IP address, browser and device details, request timestamps, pages requested and diagnostic or security logs.
2. Why we use information
We use information to respond to enquiries, provide information about TMS products and services, discuss demonstrations and installations, provide technical assistance, develop and improve our technology, operate and secure our website, investigate technical issues and comply with applicable legal obligations. We do not treat an enquiry as consent to unrelated marketing. If we introduce an email subscription or mailing list, we will explain how it works and how to unsubscribe.
3. Website hosting, third parties and overseas processing
The website is hosted using Vercel. Information needed to deliver and protect the site may be processed by hosting, infrastructure, email and security service providers, potentially including providers or systems located outside Australia. We may share information with service providers only where reasonably needed for these purposes, or where required or permitted by law. We do not sell personal information.
4. Cookies and analytics
Our hosting and security providers may use technical mechanisms necessary to deliver and protect the website. If analytics, advertising pixels or other optional tracking technologies are added, we will review and update this policy and provide any notices or choices required by applicable law. This policy does not claim that optional analytics are currently enabled.
5. Security and retention
We take reasonable steps to protect information against misuse, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure. We retain enquiry information and operational records only for as long as reasonably needed for the purposes described above, or to meet legal requirements, and then delete or de-identify them where appropriate.
6. Access, correction and privacy concerns
You may contact us to request access to, or correction of, personal information we hold about you, or to raise a privacy concern. We will consider requests in accordance with applicable Australian privacy law. If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
7. TMS monitoring services and ongoing development
TMS is an established GEMXIT technology platform that continues to evolve. Our ongoing development includes enhancements to connected monitoring devices, refrigeration telemetry, cloud services, customer dashboards, mobile applications and compatible refrigeration controller integrations. As new or upgraded services become available, we will review and update our privacy information to explain what information those services collect, how it is used and protected, which service providers are involved, and how long information is retained. Where applicable, additional privacy notices or service-specific terms may be provided to customers using TMS monitoring services.
8. Changes to this policy
We may update this policy as the website, product and legal requirements change. The latest version will be published on this page with an updated effective date.
9. Contact
GEMXIT PTY LTD
Email: evolve@gemxit.au
Website: www.gemxit.au